【企業の特徴】

■成長ビジネス
ニッチ市場のトップシェア率を誇る企業であり、更なる成長を予測しています。そのため、長期的なキャリアを築いていくチャンスです！

■エンド・ツー・エンドSCM
SCM機能全体を管理し、日本の戦略的ビジネスパートナーとして活動することができます！管理の幅を広くし、キャリアアップできるチャンスです！

■プロジェクト管理
同社は、会社においてサプライ・チェーンが極めて重要な役割を果たすと考えています。よって、現地ビジネスに永続的な影響を与える業務改善をリードする絶好の機会です。

■柔軟な働き方
フレックスタイム制を導入しており、労働条件も柔軟です！働く時間を自由に決めたい方におすすめです！

Responsibilities

-Reports to the Managing Director
-Roughly 5 staff in team
-Oversee the customer service function
-Align customer service practices with Company and Regional policies to achieve the highest levels of customer satisfaction.
-Collaborate with the Sales Director to support the Sales team in meeting yearly targets by providing efficient back-office support
-Ensure a consistent customer experience across all channels
-Establish robust customer service operations to meet service level targets, supporting the commercial strategy.
-Oversee the creation of customer service policies (e.g., MOQ, delivery lead time, frequency) to minimize costs while maintaining or enhancing customer service standards.
-Oversee the Demand and Supply Planning Team
-Maintain efficient logistics operations, balancing optimized costs and manpower
-Ensure optimal finished goods inventory, materials, and maximum utilization of production capacity to achieve customer satisfaction
-Oversee cost-effective investments in logistics and warehousing, in line with both short- and long-term strategies of the local office
-Support Managing Director in overseeing the rollout of business guidelines set by the Regional Leads
-Identify industry trends and disruptive technologies to enable functions in supporting evolving customer needs
-Establish a culture of data-driven decision-making across enabling functions

Qualifications

-University Degree.
-10+ years of experience in managing back-office functions, including Supply Chain, Operations, and Manufacturing
-5+ years of management-level experience
-Strong analytical skills with advanced proficiency in Excel
-Experience in implementing ERP solutions, particularly SAP, is a plus
-Expertise in technical, process engineering, and business aspects of cross-border project management
-Strong focus on business objectives and customer needs
-Excellent presentation skills