【企業の特徴】

■多業界とのパイプライン有り！
製品を幅広い産業技術・製造企業に販売し、安定した顧客基盤があります！そのため、安定した収入を複数パイプラインから得ることができており、安定性・信頼性が高い企業です！

■日本での長い歴史
日本で25年以上の長い歴史があり、顧客との強い信頼関係があります！
ニッチな企業で働きたいとお考えの候補者には絶好の機会です！

■成長し続けている＋安定している会社！
マネージングディレクターはここで約4年間働いており、ビジネスポートフォリオを多様化することで売上が2桁成長しています！
成長し続けている＋安定している企業で働きたい方にはぴったりです！

■大きな影響力を持つポジション
このポジションは10人のスタッフを管理し、財務マネージャー、社長、海外の関係者と密接に仕事をします。
そのため、ご自身の判断が会社やチームに反映されやすいです！
影響を与えるポジションにキャリアアップしたい方にはぴったりです！

Responsibilities

– Reports to Finance Manager
– Manage 10 staff in team
– Visualize and understand the entire internal supply chain process (sales, order processing, finance, logistics) and the impact of orders in the entire chain.
– Analyze and request changes (orders or master data) when needed.
– Improve data on sales texts and processes for future purchase orders, if needed.
– Address system issues promptly to maintain speed and quality for customers.
– Provide constructive feedback to team members and contribute to concept discussions.
– Continuously seek opportunities for learning, improvement, and innovation.
– Take care of all incoming sales orders in a timely manner; promote the use of the e-shop to reduce workload.
– Process customer orders (product or services) to ensure accuracy and timely delivery.
– Assess existing processes and propose adjustments to improve efficiency.
– Collaborate with cross-functional teams (website, sales, marketing, finance, fulfillment) to enhance service quality.
– Take a proactive approach regarding up-selling and cross-selling opportunities.
– Handle incoming customer requests via various communication channels and ensure all customer needs are fulfilled.

Qualifications

– 5+ years of experience in supply chain, customer service, or a relevant field.
– Bachelor’s degree or similar qualification preferred.
– Business-level proficiency in Japanese.
– Business-level proficiency in English.
– Strong proficiency with CRM, ERP, and MS Office tools.
– Proven track record of meeting quality and production metric targets.
– Customer-first attitude focused on building and maintaining relationships.
– Strong attention to detail with excellent organizational and problem-solving skills, especially when managing orders, quotes, credits, and other processing items.
– Good interpersonal skills with the ability to work independently and collaborate in a team environment.
– Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
– Familiarity with MS Office, SAP, Salesforce, or similar enterprise systems.