【企業の特徴】

■長期安定の可能性
ご紹介企業は、エレクトロニクスに関連する幅広い製品を扱っており、製品は多業種で使用されています！そのため、収益も安定しております。幅広い業界に製品を提供する安定した環境で働く絶好のチャンスです！

■日本での長い歴史
日本での歴史も長く、国内外から高い評価を得ています！長い歴史で培った最高のプロセスを本企業で学ぶことでキャリアアップも目指せます！

■複数のステークホルダーから学べる
APACマネージング・ディレクター、APACカスタマーサービス・ディレクター、日本マネージング・ディレクターなど、複数のステークホルダーと密接に働くことができます。
そのため、シニアクラスのステークホルダーのビジネスプロセスやSCM部門の知見を学ぶことで、ご自身の知見を広げ、成長することができます！

■スキルアップが可能
このポジションでは、カスタマーサービスチームで8名のスタッフを担当します。マネジメントスキルを強化し、カスタマーサービス/サプライチェーンのキャリアを発展させ続けるチャンスです！

Responsibilities

– Reports to overseas Customer Service Manager and local Managing Director
– Manage 8 staff
– Maintain and support all allocated customers in a defined area, providing field sales support.
– Accept customer requests, assess requirements, and verify with field sales for acceptability.
– Submit solutions and suggestions, determine costs using specified documents, and agree on deadlines with departments while collating descriptions.
– Analyze, organize, streamline, and optimize processes within responsibilities, staying updated with the latest ideas and best practices.
– Monitor daily operations within the agreed framework to ensure appropriate order processing using SAP.
– Provide alternative solutions to customers regarding deadlines, processes, and documentation. Record changes in customer requirements as necessary.
– Define and implement supply policies to achieve excellent service levels in line with inventory plans, collaborating proactively with the supply chain team.
– Prepare detailed documents for tender preparation, monitor deadlines, and ensure price adjustments are made.
– Ensure efficient support for external sales teams in generating sales quotations.
– Manage customer complaints and returns through company complaint and return system, addressing issues such as misdirected shipments, complaints, returns, and processing credit notes and replacements.
– Collaborate with the sales force to develop methods for retaining and acquiring customers.

Qualifications

– Bachelor’s Degree of above or equivalent in Customer Service.
– 3 years+ of experience in Customer Service.
– Business-level Japanese
– Business-level English
– Management or team lead experience is a plus.
– Experience with SAP
– Ability to work independently and in a team environment.
– Lead Customer Service members to develop your team for future potential.
– Good in Microsoft office Excel, data analysis is a plus