本記事では、SCMマネジメントポジションの英語面接で聞かれる質問に対するNG回答とOK回答をもとに、面接官に好印象を与える回答のポイントを解説します。

質問①: Please tell me about a time when you demonstrated leadership

NG回答：

I led the implementation of ERP for the local Japan supply chain function.
I participated in an overseas training and came back to Japan to lead the project.
We successfully implemented the modules within the allotted time frame and had very little issues.

NGポイント解説：

• 主体的に取り組んだプロジェクトではなく、候補者に割り当てられたプロジェクトであるため、アピール力が弱い。

OK回答：

When I joined my current company, I noticed that a lot of the staff were working with outdated systems and doing things manually.
This resulted in high over time. I spent some time speaking to each staff one-on-one over several lunches to figure out what their challenges were and why they were working so late.

After uncovering issues related to poor understanding of our product and lead-time, I drafted up a short-term training program to improve the knowledge and strategic understanding of my team members. This helped them better understand our strategic vision which in term increased their motivation and productivity and helped us reduce their over time.

To solve this issue, I conducted management training and then held workshops with employees and managers from different departments where they performed various tasks together.

As a result, managers became more aware about how to lead their teams and lead by example and employees also had more interactions and chances to build relationships with colleagues from other departments.  

OKポイント解説：

• 主体的に取り組んだことが分かる内容であり、結果と組織に与えた影響が説明されている。

質問②: Can you share an example of a successful process improvement proposal you made?

NG回答：

My manager asked me to reduce over time in our team so I worked with the IT team to incorporate sales orders into our ERP system.
Before this, our sales orders were managed manually through a separate system.
This project successfully helped us to reduce over time in our team. 

NGポイント解説：

• 詳細やビジネスに与えた影響の説明が不足しているため、説得力が弱い。
• 上司からの指示で取り組んだプロジェクトであり、主体性が感じられないため、アピール力に欠けている。

OK回答：

When I joined my current company, I noticed that a lot of the processes we had in place were cumbersome and inefficient.
We had our sales orders and purchase orders managed on entirely different systems which led to slower response times and higher overtime for our staff.

I took the initiative to start working on a project to consolidate both processes using the same system.
I drafted up a proposal to my manager, got approval and took about 3 months to complete it. This led to a shorter response time to our clients which improved our customer satisfaction approval ratings and also reduced monthly over time by 10  hours. 

OKポイント解説：

• 候補者が自ら率先して行動し、プロセスを主体的に管理してビジネスに貢献した実例を強調している。
• 行動がもたらした結果と、組織に与えた影響についても説明している。

英語面接では、質問に対する回答を通じて、自分の経験や能力を応募ポジションに関連づけることが大切です。本記事で紹介したNG回答とOK回答を参考に、自分の職務経験を整理し、説得力のある回答を準備しましょう!

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